Refund Policy
Effective Date: June 1, 2025 Version: 1.0
1. Overview
We understand that plans can change. This Refund Policy outlines the conditions under which refunds are available for the Divine Connections: Servants of Allah retreat.
2. Refund Schedule
Refund eligibility is determined by the date your refund request is received relative to the Retreat start date (August 15, 2025):
| Timeframe | Refund Amount |
|---|---|
| 30+ days before the Retreat | Full refund (100%) |
| 15 to 29 days before the Retreat | 50% refund |
| Less than 15 days before the Retreat | No refund |
3. How to Request a Refund
To request a refund, please email support@divineconnections.ca with:
- Your full name (as registered)
- Your registration email address
- The reason for your cancellation (optional)
4. Refund Method
- Credit/Debit Card Payments (Stripe): Refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement.
- Interac e-Transfer Payments: Refunds will be issued via Interac e-Transfer to the email address on file.
5. Registration Transfers
If you are unable to attend, you may transfer your registration to another eligible individual at any time before the Retreat, at no additional cost. To arrange a transfer, email support@divineconnections.ca with:
- Your full name and registration email
- The full name and email of the person taking your place
6. Tier Changes
If you wish to change your registration tier (e.g., from Standard to Premium):
- Upgrade: You may upgrade at any time, subject to availability. You will be charged the price difference.
- Downgrade: Downgrades are permitted up to 15 days before the Retreat. The difference will be refunded to your original payment method.
7. Event Cancellation by Organizers
In the unlikely event that the Retreat is cancelled by Divine Connections:
- All registered attendees will receive a full refund (100%) regardless of when the cancellation occurs.
- Refunds will be processed within 14 business days of the cancellation announcement.
- We will make every effort to provide as much advance notice as possible.
8. Partial Attendance
No refunds or partial refunds are provided for late arrivals, early departures, or missed sessions.
9. Exceptions
We recognize that exceptional circumstances may arise (e.g., medical emergencies, family emergencies). If you believe your situation warrants an exception to this policy, please contact us at support@divineconnections.ca. Each request will be reviewed on a case-by-case basis.
10. Contact Us
For any questions about this Refund Policy, please contact:
Divine Connections Email: support@divineconnections.ca